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Online Student Frequently Asked Questions

Questions

Answers

 
Where do I purchase my books for an ETSU online course?
The ETSU online course I need is closed for registration. Who do I see?
How do I register for an RODP course?
How do I recognize an RODP course in the schedule of course offerings?
How do I learn my ETSU Z-Name?
How do I find the list of RODP Proctored exam dates?
How do I find my D2L Login username and password?
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Online Student Services

ARC >> The ARC includes the University Advisement Center, the Center for Adult Programs and Services, the Peer Career Center, the Office of Undergraduate Student Advisement, and Cooperative Education and Internship Services. 
Academic Advising >> The office of undergraduate student advisement provides student information regarding student advisement policies and procedures.
Bookstore @ETSU >>

CONTACT INFORMATION
Phone Number:
 
423-439-4436
Fax Number:
 
423-439-6884
 

Career Counseling >> The Peer Career Center is a resource for students who are uncertain about their choice of academic major or their career plans.
Career Placement and Internship Services >> After an academic major has been selected, the Career Placement and Internship Services Office provides internships for academic credit, workshops and job fairs, computer assisted job matching, and resume and e-Portfolio design for graduating students and alumni.
Disability Services >> Disability Services is responsible for the coordination of programs and services for persons with disabilities who are entering the university or who are currently enrolled students.
Email Activation >> This link will provide  you with the steps you need to take to activate your ETSU student email account. Frequently Asked Questions about I-Mail can help once you have your account set up.
Health  Counseling >> For Online Mental Health Counseling select the link above to contact The Doc is In.  This service does not replace face-to-face counseling with a licensed professional. For information about the on-campus Health Clinic, go to http://www.etsu.edu/studenthealth/.
ID Services >>  ID cards may be made anytime at the ID Services Office, after registering for classes or beginning your employment. ID's are also made during new student Orientations. The ID office is open until 7:00 p.m. on Monday - Thursday evenings.
Online students should contact the department in which they are initially taking courses to request their ID.  In addition, students can contact Charles Forrester at at (423) 439-8316 to request an ID card.  
All students should be prepared to provide their Name, Classification (e.g., Freshman) and Social Security Number
.
Online Tutoring >> University Tutoring Service’s online tutoring takes place within the framework of ETSU’s Desire2Learn system. Desire2Learn (D2L) is the software that ETSU uses for online classes and it is what we use for our tutoring sites. While not all courses we tutor have a group tutoring session, all courses that we tutor have a D2L site.
Online Student Success Coordinator >> Provides comprehensive and current information and advice to online students regarding ETSU and RODP online courses including information pertaining to admissions, registration, campus contacts, graduation processes, appeals and disciplinary procedures and online course management systems.  Provides assistance to academic departments developing successful support strategies for online and distance students.  Serves as a  liaison to the Tennessee Board of Regents (TBR) regarding Regents online degree programs and attends TBR meetings and training sessions as needed. Consults with department representatives and helps develop special projects toward achieving university strategic goals. Designs, develops and implements instructional technology development activities and projects that support the academic technology strategic plan.  Provides technology development activities and support for web based and web enhanced course management systems.  Designs, develops and implements strategies that promote collegial exchange, instructional support, consultation, and professional development activities related to the integration of technology into instruction.  Develops multimedia tutorials to coordinate with academic technology workshops and develops and publishes web resources related to current research and literature in the field of computing technology in education.
Orientation >> The current orientation is designed for campus-based students; online students are exempt from attending. An online student orientation is in the planning stages and is expected to be piloted in about a year. Information can be obtained from Dr. Joe Sherlin, Assistant Dean of Students at  (423) 439-4210.
Personal Counseling >> The Counseling Center provides short-term personal counseling, evaluation, referral, and consultation services.
RODP Help >> Each TBR campus has a student contact. Please email or call Scott Vaughn. (423) 439-8611
University Advisement Center >> Provides advisement for students who have not declared a major.
Virtual Library >> All e-sources are available from off campus to ETSU students, faculty, and staff with a current, valid ETSU e-mail name and 14-digit library barcode number. You will find a link in your D2L course site.
Writing Lab  >> The Writing and Communication Center (WCC) is designed to complement the General Education Program and to support writing and oral communication across the curriculum.
ZNAME >> Your ZNAME is all of the characters of your ETSU email address that precede the "@" symbol. See the FAQ at the top of this page for more...


Office of eLearning, Box 70427,East Tennessee State University, 
Johnson City, TN 37614      || Phone: (423) 439-6809 ||